Payment & refunds
Refund policy
Effective October 24, 2026
Payment and cancellations
Full payment is required before work begins. Subject to applicable law, all payments are final and nonrefundable if the client cancels or changes their mind.
If Enchanté cannot complete the work
This policy does not waive any consumer rights or remedies that cannot legally be waived. If Enchanté cannot complete the agreed services, the parties will agree in writing on a revised scope or timeline, or Enchanté will refund the portion of the fee attributable to services not provided.
Questions about your project
For questions about a cancellation or refund, email enchanteresearchplanning@gmail.com with your name and project details.